Customer Satisfaction May Be the Wrong Target
Customer satisfaction has been treated like the golden calf of business for years. Companies send surveys, collect ratings, measure smiley faces, and proudly announce that 87% of their customers are “satisfied.” Wonderful. That and five dollars might get you a coffee, assuming your satisfied customer does not buy it from someone else. Because here is […]
In 2026, Attention Is the New Business Currency
Right now, the businesses that will win in 2026 are the ones that can get the most attention. Not necessarily the biggest. Not always the cheapest. Not even the ones with the best logo, although let’s be honest, a bad logo still hurts. The winners will be the businesses that are consistently seen, remembered, trusted, […]
The Dangerous Lie Business Owners Tell Themselves About Success
Luck and execution are not enemies. They are partners. But let’s be clear: execution is the senior partner. Luck may get invited to the boardroom, but execution owns the building, signs the cheques, and knows where the bodies are buried. In Thinking, Fast and Slow, Daniel Kahneman argues that extreme success often involves a significant […]
Why I Chose the Business of Business Networking
After helping build an international software company into a leader in its sector, I wasn’t looking for my next move; I was looking for something that mattered. That opportunity showed up when George Meon introduced me to the World Referral Network (WRN). At first glance, it looked like another networking group. It wasn’t. What caught […]
Every Time Technology Leaps Forward, Fear Follows—Then Opportunity Wins
Over the last 250 years, every major technological breakthrough has been greeted with the same ominous prediction: mass job loss, social upheaval, and economic collapse. The arrival of steam power was supposed to end work as we knew it. Electrification was feared as a destroyer of skilled trades. Computers were accused of replacing entire professions. […]
From Laundries to Algorithms: What Displaced Workers Build Next
Christopher Green, a local storyteller, blogger, and retired lawyer, recently recounted a grim but revealing episode from the late 19th century: a disgruntled customer shot the owner of a Chinese laundry after claiming he’d received the wrong clothes. The violence was shocking, but what lingered was the broader context behind it—the economic trap Chinese immigrants […]
Success Is an Obligation—Not a Luxury
Years ago, walking downtown Vancouver with my young son, we passed Hastings Street—raw, uncomfortable, unavoidable. He noticed the number of people living on the street and asked the question every honest child asks: Why are they here? Why don’t they have a place to live? I told him the truth. There are many reasons. Some […]
Canada’s Answer to Big Tech Social Media
Last week, I was introduced to a new social media platform called Northsocial.ca. It has been in development for over a year on a shoestring budget, but it has some potential in the social landscape dominated by US-based tech giants. Northsocial.ca is a 100% Canadian-owned and operated social media platform built by Zynim Media Inc., […]
The Future of Work: Why AI Won’t Replace Us—But It Will Redefine Who Thrives
AI is marching into the global economy like an over-caffeinated intern: fast, tireless, and ready to take over every repetitive task it can get its digital hands on. But despite the fear-mongering headlines, AI isn’t here to erase humanity—it’s here to delete drudgery. What remains are the timeless human essentials: connection, creativity, trust, and initiative. […]
The Real Startup Killer Isn’t Competition—It’s the Devil in Your Head
How to Break Free From Drift, Fear, and Misalignment in Business I just finished reviewing Outwitting the Devil, one of Napoleon Hill’s most provocative works—written in 1938 but unpublished until 2011 because of its controversial style and message. The book is framed as an extended interview between Hill and the “Devil,” who represents fear, negativity, […]