Customer Satisfaction May Be the Wrong Target
Customer satisfaction has been treated like the golden calf of business for years. Companies send surveys, collect ratings, measure smiley faces, and proudly announce that 87% of their customers are “satisfied.” Wonderful. That and five dollars might get you a coffee, assuming your satisfied customer does not buy it from someone else. Because here is […]
In 2026, Attention Is the New Business Currency
Right now, the businesses that will win in 2026 are the ones that can get the most attention. Not necessarily the biggest. Not always the cheapest. Not even the ones with the best logo, although let’s be honest, a bad logo still hurts. The winners will be the businesses that are consistently seen, remembered, trusted, […]
The Difference Between Entrepreneurs Who Build Wealth and Those Who Build Stress
The people who build exceptional businesses usually aren’t smarter than everyone else. They just operate differently. While most people react to life, top entrepreneurs design outcomes. Here are 10 characteristics that consistently separate the very successful from those who merely get by: 1. Ruthless Ownership They don’t blame the economy, the market, staff, partners, timing, […]
The Leadership Code Powering WRN’s Global Business Network
Most leadership manifestos sound great on a stage and collapse in the real world. The WRN 10X Manifesto was built to do the opposite. At its core, the WRN 10X Manifesto is a leadership statement with teeth. It doesn’t preach theory or corporate platitudes. It lays out a practical, execution-driven framework designed for small business […]
Canada’s Answer to Big Tech Social Media
Last week, I was introduced to a new social media platform called Northsocial.ca. It has been in development for over a year on a shoestring budget, but it has some potential in the social landscape dominated by US-based tech giants. Northsocial.ca is a 100% Canadian-owned and operated social media platform built by Zynim Media Inc., […]
Developing the Leadership Edge No One Talks About: Intuition
Every leader has had that moment—an idea that seems to appear out of thin air, an insight that arrives before the data does, a knowing that feels almost unfairly accurate. That is intuition at work. And while it feels mysterious, it’s anything but magic. Nobel Laureate Daniel Kahneman famously described System 1 Thinking as fast, […]